Terms of Service:

Welcome to Luna Petra. Throughout this website, the terms “we,” “us,” and “our” refer to Luna Petra. By visiting our website, browsing our store, or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Crystal & Spiritual Disclaimer.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not use our website or purchase from our store.

SECTION 1 - ONLINE STORE TERMS:

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this website.

You agree not to use our products or website for any unlawful purpose. You also agree not to violate any laws in your jurisdiction while using our website or purchasing from our store.

SECTION 2 - OUR PRODUCTS:

Luna Petra sells crystals, gemstones, and related products. We make every effort to display and describe our products as accurately as possible. However, colors, size, shape, texture, pattern, and appearance may vary slightly due to lighting, screen settings, photography, and the natural qualities of each item.

Because crystals are natural items, small differences in color, shape, size, texture, pattern, or appearance are not considered defects.

Crystal meanings and spiritual properties listed on our website are based on spiritual beliefs, personal interpretation, and common crystal associations. They are not guaranteed results and should not be used as a replacement for medical, mental health, legal, financial, or other professional advice. Please review our Crystal & Spiritual Disclaimer for more information.

We reserve the right to limit quantities, discontinue products, update product descriptions, or change product availability at any time without notice.

SECTION 3 - ORDERS AND PAYMENT:

When you place an order through our website, you are making an offer to purchase the selected product or products. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

You agree to provide current, complete, and accurate billing, shipping, and contact information for all purchases. We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Prices are listed in U.S. dollars unless otherwise stated. Prices, discounts, promotions, and product availability are subject to change without notice.

SECTION 4 - SHIPPING AND DELIVERY:

Shipping times and delivery estimates are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customs, or other events outside of our control.

Once an order is transferred to the shipping carrier, Luna Petra is not responsible for shipping delays or carrier-related issues. However, customers may contact us at lunapetragems@gmail.com if there is an issue with an order, and we will do our best to help.

For more details, please review our Shipping Policy.

SECTION 5 - RETURNS AND REFUNDS:

Returns and refunds are handled according to our Return & Refund Policy. Customers must contact us before sending any item back. Items sent back without first requesting a return will not be accepted.

Because crystals are natural items, small variations in color, pattern, shape, size, or texture are not considered defects.

For more details, please review our Return & Refund Policy.

SECTION 6 - PROMOTIONS AND FREE GIFTS:

From time to time, Luna Petra may offer promotions, discounts, free gifts, or special offers. These offers may be changed, paused, or ended at any time without notice.

Free gifts, such as promotional crystal pieces, may vary in size, shape, color, and appearance. Free gifts have no cash value and may not be exchanged or returned separately.

SECTION 7 - ACCURACY OF WEBSITE INFORMATION:

We do our best to make sure the information on our website is accurate and current. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice, including after an order has been submitted.

SECTION 8 - INTELLECTUAL PROPERTY:

All content on this website, including text, product descriptions, photos, graphics, logos, branding, and website design, belongs to Luna Petra or is used with permission. You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

SECTION 9 - THIRD-PARTY SERVICES AND LINKS:

Our website may include third-party services, links, apps, payment processors, or tools, including Shopify and other service providers. We are not responsible for the content, policies, actions, or practices of third-party websites or services.

By using our website, you understand that third-party services may collect or process information according to their own policies.

SECTION 10 - PRIVACY:

Your privacy is important to us. Any personal information collected through our website is handled according to our Privacy Policy.

For more information, please review our Privacy Policy.

SECTION 11 - PROHIBITED USES:

You agree not to use our website or services for any unlawful, harmful, abusive, fraudulent, or malicious purpose. You may not use our website to violate laws, infringe on intellectual property rights, spread malware, collect personal information from others, interfere with website security, or misuse our services in any way.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these terms have been violated.

SECTION 12 - DISCLAIMER OF WARRANTIES:

Our website, products, and services are provided “as is” and “as available.” We do not guarantee that our website will be uninterrupted, secure, error-free, or always available.

We do not guarantee specific outcomes from using crystals, gemstones, or spiritual products. Any crystal meanings or spiritual associations are provided for informational and personal-use purposes only.

SECTION 13 - LIMITATION OF LIABILITY:

To the fullest extent permitted by law, Luna Petra is not responsible for any indirect, incidental, special, or consequential damages related to your use of our website, products, or services.

This does not limit any rights you may have under applicable law.

SECTION 14 - INDEMNIFICATION:

You agree to hold harmless Luna Petra from any claims, damages, losses, or expenses that result from your violation of these Terms of Service, misuse of our website, or violation of any law or third-party rights.

SECTION 15 - GOVERNING LAW:

These Terms of Service are governed by the laws of the state of Pennslyvania, United States, without regard to conflict of law principles.

SECTION 16 - CHANGES TO THESE TERMS:

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to this page. Your continued use of our website after changes are posted means you accept those changes.

SECTION 17 - CONTACT INFORMATION:

Questions about these Terms of Service can be sent to us at:
Email: lunapetragems@gmail.com

Luna Petra LLC